I've got my stall setup sorted out and will be there on Tuesday to get it all ready. I won't spoil it by showing you any pics yet as it just doesn't look the same in my lounge room as I'm hoping the real thing will. Here's a couple more Snigglebottom's just about ready to go though (just need their little ribbon belts).
(Iggle, Jynessa and Scotty Snigglebottom)My only hiccup is a very frustrating encounter with an online fabric shop in the US. I received an email on 4th April advising my fabric order had been shipped. I was getting worried that I hadn't received it so I chased them up yesterday and got a reply that they don't know what happened but it was only just posted out on Monday !!!
The order was for quite a bit of fabric and I was going to make a few more dresses for the collection but a lot of it was for my DIY skirt kits that I'm putting together for the show. If only they had told me of their mistake, I would have had them send it some way that would get here quicker. Let's just hope it at least arrives next week !!
Anyway, here's just a little example of good and bad customer service that I have experienced recently:
Example 1: BAD - you know the story from above so basically they forgot to post my order; didn't bother to let me know; received a weak apology after I chased them up and nothing else. Actually the word sorry wasn't even mentioned, only "we are not sure what happened but it's on its way" - gee thanks !!
Example 2: EXCELLENT - I made a fabric purchase from another online fabric store based in the US a while back and once received I went through it all and noticed there was one part of the order missing. Just 2 yards of a particular fabric. I emailed them to advise them and would have been happy with a refund for that 2 yards. But not only did they post that 2 yards to me at their own expense but they also offered me a 30% discount off my next order.
We all know which shop I "won't" be going back to....
Anyway, it's a beautiful day here in sunny Brisbane and I have a 2 year old asleep and two 4 year olds about to have rest time, so I might head outside for a quite cuppa before getting into some more sewing and show preparation....
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5 comments:
Ooh your prep is coming along very nicely - even with a few hiccups Chris! Can't wait to see it all come together next week.
xh
Wish I lived in Brissy... hope all goes well.
These things are meant to try us. Don't panic yet. See you next week
It will all be OK don't worry, I feel your pain though. I am waiting for an order simply to be confirmed from a big, well known Aussie Habby company and it's very frustrating...See you at the Stitches and Craft show, cant wait !
I hope your order arrives in time! I will be at the S&C on thursday next week, can't wait!
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